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Hot issues> Password issues

1. How to handle the transaction password                                             


(1) Self-service password reset

Specific operation process: Use the login password to log in to the online transaction, click "Security Center"-transaction password, modify it, and follow the instructions on the page.


(2) Password reset of direct sales center

Investors who cannot reset the online trading password through the self-service system can handle the above services through the counter. The following application materials should be provided:

(1) A photocopy of the account opening certificate, requiring the photocopy of the certificate to clearly see the validity period of the certificate (the second-generation ID card needs to provide a copy of the front and back), and to ensure the validity of the certificate, and sign at the same time

(2) A copy of the bank card used in opening the online transaction and signed at the same time

(3) Bank business receipts or supporting documents stamped with the official banking seal. The bank supporting documents must include the investor's name, account opening certificate number, bank card number, and bank card usage status;

(4) If the investor is a one-stop account holder, it is necessary to replace the information in item (2) (3) with a handheld ID card to take a picture, and require one photo on both the front and back of the ID card. Legible

点击下载(5) Application Form for Resetting Online Trading Password ( click to download )

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.

Processing time: within three working days after receiving the customer's mailing information, and notify the investor as soon as possible after the completion of the processing.


忘记登录密码如何办理 2.How to do if you forget your login password

Through online trading, click "Forgot Password" and follow the instructions on the page.



Top Questions> Login Online Trading

1. How do investors from different account opening channels log on to online trading?


(1) Pure agency investors (only customers who purchase funds through banks or brokers)

The last six digits of the account opening certificate number. If the last digit of the certificate number is X, the initial password is the last six digits excluding X. The "0" is added before the certificate number.

(2) Through H5 investors such as Taobao and WeChat

Alipay Express

(3) Direct sales customers (investors who have bound bank cards through official website-online transactions)

Log in to the new version of online trading for the first time, please use the previously set transaction password, and reset the login password and transaction password; if you log in again, you can only use the newly set login password.



Hot Questions> Important Information Replacement for Investors

1. How should important information of investors change?


The online direct selling investor certificate number change, certificate type change or name change shall promptly inform the company and provide the following application materials:

① "Application Form for Online Direct Change of Important Information" (original);

② Copy and sign the front and back of the ID card, you can clearly see the validity period (copy) of the ID card;

③ The investor takes one photo (copy) of the front and back of the ID card;

④ Proof materials of the competent authority (only one of the following materials should be provided);

公安机关或有权机关出具的身份信息变更证明(原件)。 Ø Certificate of change of identity issued by the public security organ or the competent authority (original).

户口本复印件并签名,要求包括变更前和变更后的身份信息,证明新旧信息均为本人; 同时提供手持户口本原件拍照,包括户口本封面、本人户口页变更前、变更后页面各拍一张(复印件)。 Ø A photocopy of the account booklet and signature, which should include the identity information before and after the change, and prove that the old and new information is the same; also provide the original photo of the hand-held account, including the photo of the account cover, the account page before and after the change One (copy).

⑤ Supplementary information: (If there is no Yu balance treasure account, it may not be provided)

Proof materials for Alipay account changes (screenshot and signature of Alipay real-name authentication page).

Please send the above materials to: Customer Service Department, 16th Floor, Block A, Tianjin International Economic and Trade Center, 59 Machang Road, Hexi District, Tianjin, 300203.

The company received the investor's information. After reviewing and confirming that the information is complete and filled in correctly, it will normally be processed within five working days, and the investor will be notified as soon as possible after the completion of the processing.


Hot Issues> Bank Card Replacement

Conditions, steps and precautions for bank card changes


1. Relevant regulations for card replacement-① Our company only exchanges cards for the cases where the original card is really unusable due to degaussing, damage, loss, and wrongful cancellation, and can only be replaced with a bank card from the same bank; The card must fully obtain the customer's identity information as required, and carefully check the authenticity; ③ The application can only be processed after the information is complete and correct.


2. Self-help change bank card specific operation flow: log in online transaction with login password, click "bank card management", select the bank card to be changed for replacement (before changing the card, you need to cancel the fixed investment agreement set by this card), and press the page Prompt to submit the corresponding electronic version of the information. After the bank card is successfully changed, the investor activates the new card in the "Bank Card Management", and normal transactions can only take place after activation.


3. The direct sales center cannot change the bank card UnionPay channel and offline channels (such as Tonglian Agricultural Bank, Yibao Post Store, etc.) cannot change the bank card through the self-service system. Investors need to handle the above business through the counter. 1) Application form for direct account rebate account ( click to download ) (2) A copy of the account opening certificate, which requires the copy of the certificate to clearly see the validity period of the certificate (the second-generation ID card needs to provide front and back copies) To ensure the validity of the certificate, and sign (3) a copy of the new bank card and (4) a bank certification document, which can be the original report of the lost business or the certification document stamped with the bank business seal. The bank certification documents should indicate that the new card and the old card are held by the investor himself. Tips: The new card and the original card holder must have the same name, same certificate number, ensure the same identity, and be the same bank. Our company does not handle cross-bank card exchange business for the time being. It is only limited to replacing with the bank card of the same bank. If the original bank card is an ICBC card, the bank card to be replaced must also be an ICBC card, and cannot be replaced with another bank card.


4. Attention Investors who need to change the bank card in the direct sales center cannot fax the relevant information to our company by fax to handle the card exchange business. Please send relevant information to the customer service mailbox (service customer mailbox: service@livelocity.org). After our initial review is correct, we will mail the application form and identification information to: Tianjin, No. 59, Machang Road, Hexi District, Tianjin Customer Service Department, 16th Floor, Building A, International Economic and Trade Center, Tel: 95046, Postcode: 300203. The processing time is within three working days after receiving the customer's mailing materials, and the investor will be notified as soon as possible after the completion of the processing.

Hot Issues> Business Rights

1. For example, I used to buy Tianhong Shencheng, but now I have no share in my account. What should I do?


The original Tianhong Shenzhen Stock Exchange Index Securities Investment Fund (LOF) has been transformed into a Tianhongxin Power Flexible Configuration Hybrid Securities Investment Fund on May 7, 2015 (hereinafter referred to as "Tianhongxin Power", the fund code is still 164205) And on May 20, the share conversion was performed.

If your share is not automatically converted to the share of Tianhong Culture's emerging industries, you need to confirm the right, that is, apply to Tianhong Fund to reconfirm and register the share in your name. Please open an account with Tianhong Fund through the Tianhong Fund APP or direct sales counter, and then mail the following materials to the Tianhong Fund Customer Service Center:

a. A copy of my valid ID;

b. A photocopy of the securities trading account card on my original exchange; 天弘基金管理有限公司确权业务申请表 》; c. " Tianhong Fund Management Co., Ltd. Confirmation Business Application Form " completed and signed (or stamped) by me ;

d. The investor's front and back photos with a valid ID; e. When entrusting others to handle, you must also provide a copy of a valid ID signed by the agent and the original authorization letter signed and confirmed by the agent.

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.

Processing time: It is expected to process within 10 working days after receiving the mailing information from the customer, and notify the investor as soon as possible after the completion of the processing. Tips: In order to avoid filling in the wrong materials, you can first send the scanned version to Tianhong Fund's customer service email (service@thfund.com) for confirmation.


Hot Issues> Yu'e Bao Non-Transaction Transfer

1.How to handle non-transaction transfer of Yu'e Bao?


The first step is to identify customers

For customers to transfer non-trading Yu'ebao, they need to scan and send the following information to Tianhong Fund's customer service mailbox (service@livelocity.org), waiting for the preliminary review of Tianhong Fund. The required submissions include:

(1) Two-sided photocopy of the heir's ID card;

(2) Copy of death certificate;

(3) Proof of kinship between the heir and the heir; (copy of the hukou / public security organ, the relevant certificate issued by the household registration center or the neighborhood committee / certificate of legal validity, etc.) The name and identity of the heir and heir must be included in the certificate ID

After the preliminary verification of the customer information, Tianhong Fund's customer service will query the Yuebao information for the customer and issue an asset certificate for it to issue a notary certificate.

The second step is to collect and review the transfer information

The client holds the asset certificate issued by Tianhong Fund to open a fair letter to the notary office, and the heir is required to open a Yu'ebao account. After the above work is completed, the customer is requested to scan the following information and send it to the Tianhong Fund customer service mailbox.

(1) Will and notarization certificate / property distribution agreement and its fairness certificate / court judgment (the asset certificate issued by Tianhong Fund can be used to issue a notary certificate, and the notary certificate is issued in accordance with the Tianhong Fund Non-Transaction Transfer Application Form and Specify in the notary who will receive the fund shares in a unified manner;)

(2) Screenshot of Heir's Alipay account (make sure that Yu'ebao service has been opened).

(3) Fill in the " Application Form for Non-Transaction Transfer of Tianhong Fund Management Co., Ltd. "

(4) "Explanation on the management of Yu'e Bao shares". If there are minors in the heirs, please fill in this information. If not, you do not need to fill it out.

The third step is to send information

The customer filled in the information correctly and passed the audit of Tianhong Fund's legal department. After the review, the customer service center will notify the customer to mail the following information to Tianhong Fund.

Information includes:

(1) Will and notarial certificate / property distribution agreement and its fairness / court judgment (copies);

(2) Two-sided photocopy of the heir's ID card;

(3) Copy of death certificate;

(4) A photocopy of the heir's account; (Homepage + Home Resident Registration Cardholder's Homepage + Heirs 'Page + Heirs' Page) Please prove the kinship between the heirs and heir

(5) Heir Alipay account (ensure that Yu'ebao service has been opened) requires the customer to provide a print version of the account screenshot and sign the name of the heir

(6) The original "Tianhong Fund Management Co., Ltd. Non-Transaction Transfer Application Form"; the name and personal information and signature are completed, and the fund share is not filled (in triplicate)

(7) Submit other materials deemed necessary by Tianhong Fund

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.

Processing time: It is expected to process within 15 working days after receiving the mailing information from the customer, and notify the investor as soon as possible after the completion of the processing.


Popular Questions> When will fund redemption funds arrive

1. When does the fund redemption fund arrive?


Fund redemption requires investors to go through the original purchase channel.

A redemption application before 15:00 on the securities trading day is a transaction on that day. Different channels and different types of funds have different redemption times.

Tianhong Cash Steward Money Fund, through direct sales channels, under normal circumstances, the redemption funds will be credited to T + 1 days, and through consignment channels, under normal circumstances, the redemption funds will be credited to T + 2 days; Redemption funds are generally credited within T + 7 working days, of which Xingjian Hongyang China Funds are generally credited within T + 10 working days.


Hot Issues> Payment Issues for Directly Disconnected Payment Channels

(1) Applicable object: Only as a direct selling individual investor, fill out and use the bank card repayment business of the direct selling system payment institution that has been offline.

(2) Whether the customer can fax the required information to our company for this business-no. However, you can send the relevant information to the customer service mailbox before sending, and we will help you with the preliminary review. The customer service email is service@livelocity.org.

(3) Documents required to handle this business ① A photocopy of the account opening certificate, which requires the photocopy of the certificate to clearly see the validity period of the certificate (the second-generation ID card needs to provide a front and back copy) and ensure the validity of the certificate ② A copy of the new bank card ③ The original card's cancellation card and the new card certificate (the bank certificate must clearly see the bank's business chapter, the new card card number, and the customer's name consistent with the original card) ④ this form , That is, the " Application Form for Accounts for Rebate Funds for Direct Sales Customers ". (After clicking, you can download this form.) Please mail the complete and correct information to: 16th Floor, Block A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203 Processing time: within five working days after receiving the customer's mailing information, and notify the investor as soon as possible after the completion of the processing.

Hot Issues> Judicial Services

工作时间 1. Working hours

Weekdays Monday to Thursday 9: 00 ~ 11: 30, 13: 00 ~ 17: 00

Weekdays 9: 00 ~ 11: 30 (reception only)

办理流程 Second, the process

Two or more staff members of the judicial organs will come to the scene with valid original basic documents and provide complete and complete judicial documents before they can handle relevant business. For details of specific documents, please refer to the description in Section 4 below.

Visiting address: A-16, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin

(Note: The branches of the company have not arranged reception and qualified personnel for reviewing data, and they have no ability to receive judicial services. Please go to the above address.)

注意事项 Third, matters needing attention

司法文书需注明被查询、冻结、解冻、扣划人员的姓名及身份证号码;(注意:司法文书上不得载有要求执行存款、现金xx元等我公司不可执行的内容) 1. The judicial documents need to indicate the name and ID number of the person who was queried, frozen, thawed, and deducted; (Note: The judicial documents must not contain the contents that are not allowed to be executed by our company, such as deposit deposits, cash xx yuan, etc.)

被查询、冻结、解冻、扣划人员人数在5位及以上的,请下载《身份信息表》并填写excel表格(写明姓名、身份证号码)发送至邮箱:sfyw@livelocity.org ; 2. If the number of persons inquired, frozen, thawed, and deducted is 5 or more, please download the "Identity Information Form" and fill in the excel form (specify the name and ID number) and send it to the mailbox: sfyw@thfund.com. cn;

(Note: The name and ID number in the "Identity Information Form" must be filled in accurately, without special characters or letters such as spaces, punctuation, and line breaks. If the ID number contains "X", it must be in uppercase. If the system does not recognize the customer due to inaccurate filling in the ID card number, our company will not bear the relevant risks.)

查询数据较多的,以光盘的形式提供,可由原查询人到公司现场领取或由公司以顺丰快递(到付)寄送,为保证准确送达,查询单位需将邮寄信息写在相应文书内; 3. The inquiry data is provided in the form of CD-ROM. It can be collected by the original inquirer at the company's site or sent by SF Express (pay on delivery). To ensure accurate delivery, the inquiry unit must write the mailing information in the corresponding In the instrument

办理时间根据办理人数和操作流程不同而有差异,具体实际通知为准 4. The processing time varies according to the number of people and the operation process, and the actual notice shall prevail .

具体资料 Fourth, specific information

公安机关 1. Public security organs

public safety agency

Basic documents

Police ID (original)

Letter of introduction from the Tianjin Public Security Bureau's Net Security Corps (original)

Inquire

Filing decision (original)

(点击查看填写样本) Assistance in querying property notice / receiving evidence notice (original) (click to view and fill in sample)

Freeze \ thaw

Filing decision (original)

(点击查看填写样本) Freezing / Unfreezing Property Notice (original) (click to view and fill in the sample)

2,   People's court

People's court

Basic documents

Work permit (original) + executive official certificate (original)

Unit introduction letter (original)

Inquire

(点击查看填写样本) Assistance inquiry notice / Assistance execution notice (original) (click to view and fill in the sample)

Freeze \ thaw

Execution ruling (original)

(点击查看填写样本) Assistance notice (original) (click to view and fill in the sample)

Deduction

Effective judgment (original) \ Mediation (original)

Execution ruling (original)

(点击查看填写样本) Notice of Assistance in Implementation \ Notice of Assistance in Deduction of Property (original) (click to view and fill in the sample)

If the share freezes, you need to freeze the receipt

3.   Procuratorate

Procuratorate \ Discipline Inspection Commission

Basic documents

Work permit (original)

Unit introduction letter (original)

Inquire

Filing decision (original, if any)

(点击查看填写样本) Assistance inquiry notice (original) (click to view and fill in the sample)

Freeze \ thaw

(点击查看填写样本) Freezing / Unfreezing Property Notice (original) (click to view and fill in the sample)


Hot issues> Other hot issues

1. If the password is entered incorrectly, will it be locked?

Login password: 6 consecutive incorrect entries, locked for 30 minutes

Transaction password: Enter 6 wrong times in a row and lock for 30 minutes.



2. Can transactions be cancelled?

The purchase and redemption applications before 15:00 on the working day can be cancelled before 15:00 on the same day;

However, during the solicitation period, the products ordered cannot be cancelled.


3. The last digit in my ID is X. How do I enter it?

Please input in uppercase "X".



Popular Issues> Account Issues

What is a fund account and login account?
1. Fund account: When an investor purchases Tianhong Fund's fund products, Tianhong Fund opens an account for investors to record the balance and changes of Tianhong Fund's securities investment fund shares held by investors. Depending on the fund products and sales channels invested by investors, the same investor may open different fund accounts.
2. Login account: It is an online virtual account registered by investors on the official website or official APP of Tianhong Fund and used to handle fund business through the Internet. At present, investors can submit applications for fund operations such as purchases and redemptions, and query fund asset information (including direct sales and agency sales) through login accounts.
2. How to cancel the fund account and login account?
(I) Conditions and procedures for cancellation of fund accounts
1. Cancellation conditions: Investors need to have no fund shares, no transactions in transit, no funds in transit, and outstanding booking services (including but not limited to fund fixed investment, smart subscription, smart investment advisory business, and appointment redemption) in Tianhong Fund. , Conditional transaction orders, etc.), and no account application, no abnormalities such as sealing and freezing of investor accounts, can apply to cancel the fund account through the original registration channel.
2. Operation process of fund account cancellation:
注销基金账户 ”,在基金账户销户页面中点击“注销账户”,向本公司提交注销申请。 Investors who open through the Tianhong Fund direct sales channel can directly log into the Tianhong Fund official website (website: livelocity.org), click "Account Management", click "Cancel Fund Account " at the bottom of the page, and click Click "Cancel Account" on the account cancellation page to submit a cancellation application to the company. You can call our customer service phone within 1 trading day after successful cancellation to confirm the cancellation result.
Investors who open through an agency or other third-party channels must submit an application for cancellation to the original registration agency.
Note: The cancellation operation is irreversible. After cancellation, investors will not be able to trade related Tianhong fund products. Please exercise caution.
(II) Conditions and procedures for logout
1. Cancellation conditions: All Tianhong Fund accounts opened by investors through various sales platforms have been cancelled, and there are no abnormalities such as theft of login accounts.
2. Procedure: Investors can call 95046 customer service phone or log in to the company's official website and APP to contact online customer service to submit an account cancellation application, and submit the following materials according to customer service prompts:
① Copy of front and back of ID card and sign

② Take a photo of the front and back of the ID card (take a half-length photo; you need to ensure that the information on the ID is not blocked and the content is clearly visible)
点击下载 ③ Download and print, and use a black pen to fill in the "Application Form for Online Direct Customer Login Account Cancellation" ( click to download )

Please send the relevant information to the customer service mailbox (service customer service mailbox: service@livelocity.org), and after the initial review is correct, mail the application form with the identification information to the Tianhong Fund Customer Service Department.
Mailing address: 16th Floor, Block A, Tianjin International Economic and Trade Center, No. 59, Machang Road, Hexi District, Tianjin. Customer Service Department: 300203.
Processing time: It is expected to process within 3 working days after receiving the customer's mailing materials, and notify investors as soon as possible after the completion of the processing.
Note: The logout operation is irreversible. After the account is cancelled, investors cannot log in to the original account. They cannot use the original account for any information query or business operation. The virtual assets associated with the account will be emptied, and re-registration of the login account is required for online transactions. Investors are requested to exercise caution.

Basic knowledge> Basic knowledge

什么是证券投资基金? 1. What is a securities investment fund?

A security investment fund refers to a collective security investment method of benefit sharing and risk sharing, that is, the issue of fund units to concentrate investors' funds, which is held by a fund custodian (usually a large bank), and by a fund manager (that is, a fund Management company) manages and uses funds and engages in investment in financial instruments such as stocks and bonds.


2,   Who are involved in the fund?

Funds in China are established based on fund contracts, and fund investors, fund managers and fund custodians are parties to the fund.

       基金投资者 1) Fund investors

Fund investors and fund share holders are fund investors, fund asset owners and beneficiaries of fund investment income.

       基金管理人 2) Fund manager

The fund manager is a professional institution responsible for the establishment and operation of the fund. It is not only responsible for the investment management of the fund, but also bears many responsibilities such as product design, fund marketing, fund registration, fund valuation, accounting and customer service. .

       基金托管人 3) Fund Custodian

The fund custodian, also known as the fund custodian, is a party that, in accordance with the requirements of laws and regulations, undertakes the corresponding duties of asset custody, transaction supervision, information disclosure, fund clearing and accounting in the operation of securities investment funds.


证券投资基金具有什么优点? 3. What are the advantages of securities investment funds?

Collective investment, risk diversification, professional financial management.


Basics> Fund Type

根据运作方式不同,基金可分为哪几类? 1. What types of funds can be divided into different types of operations?

Can be divided into closed-end funds, open-end funds, ETFs, listed open-end funds (LOF)

       什么是封闭式基金? 1) What is a closed-end fund?

The total amount of closed-end fund is determined. Unless there are special circumstances such as expansion, the total number of fund units remains the same. After the fund is listed, investors can transfer and trade through the securities market. Closed-end funds are listed on the stock exchange, and investors cannot redeem them from the fund management company, but can only transfer them at the market price in the securities market.

      什么是开放式基金:? 2) What is an open-end fund :?

An open-end fund refers to a fund in which the total amount of funds issued is not fixed, and the total number of fund units increases or decreases at any time. Investors can purchase or redeem fund units at the time and place agreed in the fund contract based on the net value of the fund units. Investors can buy and sell from fund management companies, and the size of the fund changes with investors' buying and selling.

什么是ETF? 3) What is ETF?

Trading open-end index funds are a special type of open-end funds. It combines the advantages of closed-end funds and open-end funds. Investors can both buy and sell ETF shares in the secondary market and purchase or redeem funds from fund management companies. ETF shares are returned, but the purchase and redemption must be exchanged for a basket of stocks (or a small amount of cash) for fund shares or a fund share for a basket of stocks (or a small amount of cash). Due to the existence of both a secondary market transaction and a purchase and redemption mechanism, investors can carry out arbitrage transactions when there is a difference between the transaction price of the ETF secondary market and the fund's net value. The existence of an arbitrage mechanism allows ETFs to avoid the problem of discounts commonly found in closed-end funds.

        什么是上市开放式基金(LOF)? 4) What is a listed open-end fund (LOF)?

After the issuance of a listed open-end fund, investors can either purchase and redeem fund shares at designated outlets, or trade the fund on the exchange. However, if investors buy fund shares at designated outlets and want to throw them online, they must go through certain re-custody procedures; similarly, if they buy fund shares online on the exchange and want to redeem them at designated outlets, To go through certain procedures for sub-hosting. According to the fund's on-site subscription and redemption business that has been opened by the Shenzhen Stock Exchange, the LOF subscribed for on-site can be directly thrown without going through the custody procedure.

LOF 与ETF有什么差别? 5) What is the difference between LOF and ETF?

Listed open-end funds (LOFs) and exchange-traded funds (ETFs) are a more confusing definition. Because they have the characteristics of open-end funds that can be purchased, redeemed, and shares can be traded on the floor. There is actually a fundamental difference between the two.

First, the positioning of innovation is different. LOF is an alternative issue and trading channel for traditional open-end fund products by using the exchange network, while ETFs are fund products whose shares can be traded on the exchange for the purpose of tracking an index.

Secondly, the purchase and redemption targets are different. The purchase and redemption of LOF shares take the form of cash. The purchase and redemption of ETF shares are often a package of stocks.

Third, the fund's investment strategy is different. There are no special restrictions on the investment of LOF funds; while ETFs are investments for the purpose of tracking an index, and investment is often limited to the constituent stocks of the target index.

Finally, the environment is different. LOF has no special dependence on the market environment, and all types of open-end funds can take the form of LOF; ETFs are a very sophisticated type of fund products that track an index and have a strong dependence on the environment.


        根据投资对象不同,基金可分为哪几类? 2. What types of funds can be divided into according to different investment objects?

Can be divided into stock funds, mixed funds, bond funds, money market funds, capital preservation funds.

什么是股票基金? 1) What is a stock fund?

以上的基金资产投资于股票的基金。 More than 80% of the fund's assets are invested in stock funds.

什么是混合基金? 2) What is a hybrid fund?

A hybrid fund refers to a fund that invests in instruments such as stocks, bonds, and money markets at the same time, but the ratio of equity and bond investments does not meet the requirements of equity funds and bond funds. Its risks are lower than equity funds, and expected returns are higher than bond funds. It provides investors with a tool for diversifying investment between different assets, which is more suitable for more conservative investors

        什么是债券基金? 3) What is a bond fund?

Bond funds refer to funds in which more than 80% of the fund's assets are invested in bonds. In China, the investment objects are mainly government bonds, financial bonds and corporate bonds.

        什么是货币市场基金? 4) What is a money market fund?

Money market funds are funds that invest only in money market instruments. The fund's assets are mainly invested in short-term currency instruments such as Treasury bills, central bank bills, bank time deposit certificates, government short-term bonds, corporate bonds, and inter-bank deposits.

什么是保本基金? 5) What is a capital preservation fund?

A capital preservation fund is a capital preservation fund that provides a certain percentage of the principal invested in a certain period of time. The fund uses interest or a very small percentage of assets to engage in high-risk investments, and invests most of its assets in fixed income investments. No matter how the market in which the fund invests falls, it will never be lower than the price it guarantees, and achieves the so-called "capital protection" effect. Generally speaking, the capital preservation fund invests most of its assets in fixed income bonds so that the principal of the investor is paid when the fund expires, and about 15% -20% of the remaining assets are invested in stocks and other instruments to increase the return potential.


什么是指数基金? 3. What is an index fund?

An index fund is to choose an index to track and construct an investment portfolio based on the index's constituent stocks (stocks used in calculating the index), so that the fund's returns are roughly the same as the returns of this market index, thereby achieving a passive investment in the market. . In terms of classification, index funds are equity funds. For investors, buying an index fund is equivalent to buying the various securities that make up the index at the same time.


        什么是股票指数? 4. What is a stock index?

        In the report on the stock market, there will be terms such as the Shanghai Stock Index, the Shenzhen Stock Exchange Index and so on. These are the stock indexes we often say. The stock index uses a certain method to average the price or yield of all or part of the stock market to obtain an indicator, which is used to reflect the price change and trend of the stock market or a certain class of stocks.


        指数基金有什么特点? 5. What are the characteristics of index funds?

        Relatively low costs; risk reduction through fully diversified investments; high performance transparency; less impact of management processes on human factors


        什么是QDII基金? 6. What is a QDII fund?

即合格境内机构投资者是指在资本项目未完全开放的情况下,允许政府所认可的境内金融投资机构到境外资本市场投资的机制。 QDII is a qualified domestic institutional investor, which refers to a mechanism that allows domestic financial investment institutions recognized by the government to invest in overseas capital markets when the capital account is not fully open. QDII invests in overseas securities markets by setting up several closed-end funds in units of foreign currencies, that is, QDII funds.


        什么是发起式基金? 7. What is an initiating fund?

定义 1) Definition

Fund managers, executives, shareholders of fund management companies, etc., as fund sponsors, subscribe funds in a certain amount of way to establish funds, which are called sponsored funds. The sponsored funds try to bind the interests of investors and fund issuers together through a new fund form to protect the interests of investors to the greatest extent.

The funds originated from the shareholders' funds of the fund management company, the company's inherent funds, senior company managers or fund managers.

发起式基金与普通开放式基金有何不同? 2) How is an originating fund different from an ordinary open-end fund?

① The amount of the new fund to be subscribed using the sponsored funds is not less than 10 million yuan, and the holding period of the fund shares subscribed to by the sponsored funds is not less than 3 years;

②Initiative funds have lowered the threshold for fundraising. The scale of fundraising is not less than 50 million yuan, and the number of fundraising is not less than 200.

③ The fund withdrawal mechanism has been strengthened. The originating fund must be agreed in the fund contract. If the fund asset size is less than 200 million yuan three years after the fund contract enters into force, the fund contract will be terminated automatically, and it cannot be renewed by holding a general meeting of holders. .


Basics> Fund Trading / Glossary

、基金交易时间: 1. Fund trading time:

Working day: 9:30-15:00

Note: The working day refers to the normal trading day of Shanghai Stock Exchange and Shenzhen Stock Exchange. 交易日。 In the case of China Xingjian Promotion Fund (fund code: 968006), the specific trading time is the Hong Kong trading day when Shanghai Stock Exchange and Shenzhen Stock Exchange are open for trading at the same time .


、认购、申购、赎回 2.Subscription, subscription, redemption

(1) Definition

Subscription: refers to the behavior of investors in the fund raising period to apply for the purchase of fund shares in accordance with the provisions of the fund contract and prospectus

Subscription: refers to the behavior of an investor applying for the purchase of fund shares in accordance with the provisions of the fund contract and the prospectus after the fund contract takes effect

Redemption: refers to the behavior of the fund unit holders to convert the fund unit into cash in accordance with the conditions stipulated in the fund contract and the prospectus after the fund contract takes effect

(2) The transaction price

Subscription: The nominal value of the fund unit's offer, generally 1.00 yuan.

Purchase and redemption: "Unknown price" principle. The price is calculated based on the net fund share value calculated after the market close on the application day.

(3) Confirmation time

Subscription: After the fund contract comes into effect, you can check the subscription confirmation shares through the sales outlets or other designated methods.

Purchase and redemption: On day T, under normal circumstances, the fund registration agency will confirm the validity of the transaction within day T + 1. For valid applications submitted on T days, investors should promptly go to the counter of the sales outlets after T + 2 days (including that day) or check the confirmation of the application in other ways prescribed by the sales agency. (Note: T day is the normal trading day of Shanghai Stock Exchange and Shenzhen Stock Exchange, and except for China Xingjian Promotion Fund)

(4) Huge redemption

① Definition: Refers to the fund's single open day, the fund's net redemption application (the total number of redemption application shares plus the total number of transfer application shares in the fund conversion after deducting the total number of application application shares and the total number of transfer application shares in the fund conversion balance) More than 10% of the total fund share of the previous open day

② Processing method: a. Full redemption: When the fund manager believes that it is able to pay all the investors' redemption applications, it will be carried out according to the normal redemption procedure. b. When the fund manager believes that it is difficult to pay the investor's redemption application or that the realization of the property due to the redemption application for the payment investor may cause large fluctuations in the fund's net asset value, the fund manager accepts the redemption on the day Under the premise that the return ratio is not less than 10% of the total fund share of the previous open day, the remaining redemption applications can be postponed. For the redemption application on that day, the proportion of redemption applications accepted on the day should be determined according to the proportion of the amount of redemption applications in a single account to the total number of redemption applications. For the portion that has not been redeemed, investors can choose to extend it when submitting the redemption application. Redemption or cancellation. If you choose to defer redemption, it will be automatically transferred to the next open day to continue redemption until all redemptions are made; if you choose to cancel redemption, some redemption applications that are not accepted on that day will be cancelled. The deferred redemption application is processed together with the redemption application on the next open day. The redemption amount is calculated based on the net fund share value of the next open day without priority, and so on, until all redemptions are made.


3 Trading principle

Fund transactions implement three principles: the "unknown price" principle, the "first in, first out" principle, and the "amount purchase, share redemption" principle.

(1) "Unknown price" principle: investors buy and sell funds based on the fund's net value on the day of trading. The fund's net value is generally announced after the close of trading, so it is not known at the time of trading what the fund's net value will be. Investors can make inquiries through the official website of Tianhong Fund Company.

(2) "First in, first out" principle: each fund unit is calculated separately during the redemption period. The time and amount / share details of each transaction application of the fund holder are recorded in the registration system and the electronic system of the sales agency. Funds are redeemed in accordance with the "first in, first out" principle, that is, the funds that are purchased first are redeemed first. For the corresponding relationship between the holding period of fund shares and the redemption fee rate, please refer to the prospectus of the relevant fund.

(3) The principle of "amount purchase and share redemption": that is, the application is applied for by amount, and the redemption is applied by fund share.

、单位净值和累计净值有什么区别? 4. What is the difference between unit net value and cumulative net value?

Fund unit net value, also known as fund unit net value, refers to the value of the fund's net asset value divided by the total number of fund units on the day.

The net asset value of the fund refers to the value of the total value of the fund assets minus the expenses that can be deducted from the fund assets in accordance with relevant national regulations. The expenses of the fund include management fees, custody fees, sales service fees, etc.

The fund's cumulative net value refers to the net value of fund shares plus historical cumulative dividends.


、基金定投 5. Fixed fund investment

(1) Definition

Also known as regular quota, refers to the application made by the investor through the relevant sales agency, agreeing on the purchase date, deduction amount and deduction method of each period, and the sales agency will automatically complete the deduction in the bank account designated by the investor on each agreed deduction date And an investment method for accepting fund purchase applications

(2) Advantages

Average cost, gather less, grow more, reduce overall risk, and automatically charge


、基金转换 6 , fund conversion

        (1) Definition

Refers to the behavior of fund unit holders in accordance with the conditions stipulated in the fund contract and the effective announcement of the fund manager at the time, to apply for the management of the fund manager to manage the fund unit of a fund into other fund fund units managed by the fund manager

(2) Expenses

        Consists of two parts, redemption fee + subscription fee

Note: Fund shares generated by dividend reinvestment will not be charged for purchases and supplements when transferred out. Transfer-in shares are rounded to the nearest two decimal places, and the resulting errors are included in the fund's assets.

        (3) Advantages

、可以规避风险:基金转换可以规避市场风险,把握收益(例如在股市持续下跌时,投资者可将高风险的股票型基金转换成低风险的债券型或货币型基金;股市向好时,投资者可将债券型或货币型基金转换为股票型基金)。 a . Risk can be avoided: fund conversion can avoid market risks and grasp returns (for example, when the stock market continues to fall, investors can convert high-risk stock funds into low-risk bond or currency funds; when the stock market is good, Investors can convert bond or currency funds into equity funds).

、节省时间:投资者通过基金转换业务变更基金投资品种T+1日确认,T+2日查询转换情况。 b . Save time: Investors change fund investment products through the fund conversion business on T + 1 days for confirmation, and T + 2 days to check the conversion status. Choosing to redeem and repurchase takes about one week, which takes a long time and may delay many investment opportunities.

、节省成本:转换费用一般少于申购费用。 c . Cost savings: Conversion costs are generally less than subscription costs.

        (4) Time for conversion of dividend reinvestment

Investors can submit a fund conversion application from the T + 2 day of the equity registration date.


、基金转托管 7.Fund custody

        (1) Definition

Refers to the operation of the Fund Unit Holder to change the Fund Unit Sales Institutions implemented by the Fund's different sales institutions

(2) Application process

、【系统内转托管】 A 、 [in-system transfer hosting]

① Open an account at the outlet where you want to trade;

② If it is a one-step transfer escrow, you can go through the fund transfer procedure at the outlet where you purchased the fund; if you are a two-step transfer escrow, after you transfer the procedure, you need to go through the transfer procedure at the outlet where you want to trade. Note: When applying for two-step transfer hosting, you need to fill in the original application form number, the sales agency and outlet number of the other party accurately, otherwise it will cause failure.

、【跨系统转托管】(注:以下内容是场外转场内流程) B. [Cross-system transfer hosting] (Note: The following is the off-site transfer process)

① On the day of the investor (T day), the account opening confirmation form of the Zhongdeng Shenzhen Open-end Fund Account (ie, the account opening confirmation form of 98 **********) printed by my ID card, bank card, and bank sales outlets will arrive at The brokerage business department to be transferred in goes through the registration (registration) formalities; and asks for six Shenzhen seat codes for the business department.

Note: If the investor has not yet opened a Shenzhen Stock Exchange Securities Investment Fund account (ie the Shenzhen Stock Exchange on-site fund account) or a Shenzhen Stock Exchange RMB common stock account (ie a Shenzhen A-share account), it is not necessary to open a new Shenzhen Stock Exchange on-site fund account Or Shenzhen A-share account, you only need to hold the on-market basic securities account number corresponding to the Shenzhen Open-end Fund account of Zhongdeng Company (the basic securities account number on the floor is the Shenzhen Open-end Fund account of Zhongdeng Company after removing the first 98 after the first 10) Account number) to open a capital account at the securities company to be transferred into the venue and establish a custody relationship.

② Investors can go to the subscribing institution (transferr) on the same day (T) to apply for "cross-system transfer custody". The application includes: fund account number, fund code, number of transfer custody, and Shenzhen seat of the brokerage business department to be transferred. Code and other factors (the number of transfers must be an integer share, and the account balance after transfer must not be less than 500).

③T + 2 days, you can log in to the trading system of the transferred brokerage business department and check the transferred share. Trading can be carried out if the share is transferred successfully.

④ When an investor applies for cross-system transfer custody, the fund manager does not charge the transfer custody fee, and the distribution agency channel may charge the transfer custody fee. For specific transfer custody fees, please consult the fund share agency.


、基金分红 8 , fund dividends

(1) Method

Cash dividends and dividend reinvestment

(2) Difference

①Cash dividend is to give you dividends in the form of cash. When the general market environment is relatively poor, you can choose this method to "get it safe";

② Dividend reinvestment is to pay you dividends in the form of shares. Part of the dividend share is free of subscription fees, but according to the fund's holding time, redemption fees will be charged, and the market will bring you additional gains or losses. The general market environment is relatively good, or if you are also optimistic about the future operation of this fund, you can choose this method to "profit profit", long-term investment customers recommend this dividend method

(3) Dividend conditions

Fund dividends must meet the following basic conditions:

① The current year's income of the fund should be made up of the losses of the previous year before the current year's income distribution can be made;

② The net value of fund shares on the basis date of fund income distribution minus the amount of income distribution per unit of fund shares cannot be lower than the face value.

Provided that the above conditions are met, the income distribution regulations in each fund contract shall be followed.

(4) Date of rights registration and dividend payment

The equity registration date is the day when the fund manager makes the dividend distribution. The registered holders can participate in the dividend on this day. This day is the equity registration date.

The dividend payment date refers to the date on which the investor's bonus payment is set aside from the escrow account. Generally speaking, the dividend payment day will be the next working day of the enrollment date.

(5) Time for redemption of dividends from investment

Dividends are converted into fund shares based on the net value of fund shares after interest exemption on the equity registration date (T day). The converted fund shares will be directly credited to their fund account on T + 1 day, and can be checked and redeemed from T + 2 day.

(6) Whether the fund purchased / redeemed on the day of equity registration can enjoy dividends

Fund units applying for purchase and conversion into the Fund on the registration date of equity are not entitled to this dividend benefit, and fund units applying for redemption and conversion on the Registration Date of equity are entitled to this dividend benefit.

(7) Can the dividend method be modified at any time before the dividend?

Before the equity registration date, direct-selling investors can query and change the current dividend distribution method through the Tianhong Fund website, and consignment investors can modify the dividend distribution method through consignment agencies. The dividend method will be based on the dividend method last selected by the investor before the equity registration date (excluding that day) and confirmed by the Fund Registration Agency.

(8) Cash bonus arrival time

T + 7 working days from the date of bonus distribution to the investor account.


Basic Knowledge> Risk Evaluation Methods of Its Funds

What kind of fund product risk evaluation method does Tianhong Fund's products use?

  The company's fund product risk evaluation method uses a combination of quantitative analysis and qualitative analysis to analyze the risks assumed by fund products.

(1) Set up a secondary classification for participating evaluation fund products.

The first level categorizes funds according to their investment direction: stocks, hybrids, bonds, currencies, and capital preservation;

The second level is classified according to the risk characteristics reflected by the different investment proportion restrictions of each fund product.

(2) The evaluation of fund performance and the overall management ability of fund companies is based on quantitative analysis, and the performance of the company's funds is used as an index to evaluate the risk of fund managers.

Fund management risk evaluation is based on the following factors:

(1) the historical scale and position ratio of the fund;

(2) the historical performance of the fund and the historical fluctuation of the fund's net worth;

(3) Whether any illegal acts have occurred since the establishment of the fund.

If investors need detailed explanation, please contact our customer service.

 


Basic Knowledge> Online Trading Advantages and Security Assurance


1. Three advantages of online trading:
(1) The best subscription rate: Tianhong's online subscription fee is as low as 10%, and spend the same money to buy more fund shares;
(2) The fastest redemption payment to the account: buy funds on Tianhong online trading, the redemption time to the account is faster than the consignment channel;
(3) The most complete range of tradable products: Online trading supports all transactions of all fund products under Tianhong Fund.


2. Three major guarantees of account security:
(1) Tianhong's online trading system uses the latest security technology to provide the first layer of protection for the security of client account assets;
(2) It is stipulated in the business that the customer account and the bank card are bound one to one, and the fund redemption payment can only be returned to the bound bank card;
(3) When the account sends changes, the system will automatically trigger a reminder SMS to notify investors in real time.


Online Account Opening> Account Opening Process

Account opening process tutorial


Click to view

Online Account Opening> Frequently Asked Questions

、支持的证件类型 1.Supported certificate types

        ID card, passport, residence booklet, military officer card, soldier card, police officer card, returning home card (including Hong Kong and Macau Pass), civilian cadre card.


        、密码设置原则 2 , password setting principles

        (1) Login password: a combination of 6-8 letters and numbers, cannot be 3 consecutive or the same letters or numbers

        交易密码:6位数字,且不能为3个连续或相同的数字 (2) Transaction password: 6 digits, and cannot be 3 consecutive or the same number


        、开户是否成功的确认时间 3. Confirmation time of whether the account opening was successful

        The investor's valid account opening application will be confirmed within T + 1 working days, and the results can be queried by T + 2 working days. We will send an account confirmation message to investors who have a valid mobile phone number.


        、网上交易开户是否有手续费 4. Is there a handling fee for opening an online transaction account?

        We do not charge a fee for opening an online transaction account, but when binding certain bank card customers to open an online transaction account, the banking system must deduct 1 cent from the account opening verification (1 cent payment is only used for bank identity verification, not account opening Fee), regardless of the success of the account opening, 1 cent is non-refundable.

        网上交易开户当天是否可以交易 a) Whether online trading can be traded on the day of account opening

        Online transactions can be opened at the same time as opening an account, but the final results of account opening and trading must be confirmed within T + 1 working days, and inquiry can be made from T + 2 working days.

        网上交易开户当天是否可以增加其他银行卡 b) Whether other bank cards can be added on the day of online transaction account opening

        Yes, investors can open additional bank cards after submitting an online transaction account application successfully.

        网上交易买基金优势及账户安全 c) Advantages of online trading to buy funds and account security

        (1) Three advantages of online trading:

        (1) The best subscription rate: Tianhong's online subscription fee is as low as 10%, and spend the same money to buy more fund shares;

        (2) The fastest redemption payment to the account: buy funds on Tianhong online trading, the redemption time to the account is faster than the consignment channel;

        (3) The most complete range of tradable products: Online trading supports all transactions of all fund products under Tianhong Fund.

        (2) Three major guarantees of account security:

        (1) Tianhong's online trading system uses the latest security technology to provide the first layer of protection for the security of client account assets;

        (2) It is stipulated in the business that the customer account and the bank card are bound one to one, and the fund redemption payment can only be returned to the bound bank card;

        (3) When the account sends changes, the system will automatically trigger a reminder SMS to notify investors in real time.


Online Trading> How to log in to your account

(1) Pure agency investors (only customers who purchase funds through banks or brokers)
The last six digits of the account opening certificate number. If the last digit of the certificate number is X, the initial password is the last six digits excluding X. The "0" is added before the certificate number.
(2) Through H5 investors such as Taobao and WeChat
Alipay Express
(3) Direct sales customers (investors who have bound bank cards through official website-online transactions)
Log in to the new version of online trading for the first time, please use the previously set transaction password, and reset the login password and transaction password; if you log in again, you can only use the newly set login password.

Online Trading> Password Issue

(1) Will the password be incorrectly locked?
① Login password, wrong input 6 times, locked for 30 minutes;

② Transaction password, wrong input 6 times, locked for 30 minutes.

(2) Forgot login password

①Retrieve it by yourself: Click Online Trading-Forgot your password, follow the instructions on the page.
② Manual retrieval: please dial 95046 to transfer to the artificial station

(3) Forgotten the transaction password
①Self-recovery: First use the login password to log in to the account, click "Security Center"-transaction password-modify, and follow the page operation
② Retrieve it manually:
Investors who cannot reset the online trading password through the self-service system can handle the above services through the counter. The following application materials should be provided:

(A) A copy of the account opening certificate, which requires that the copy of the certificate clearly see the validity period of the certificate (the second-generation ID card needs to provide a copy of the front and back), and ensure the validity of the certificate, and sign at the same time

(B) A photocopy of the bank card used for online transactions
(C) Banking receipts or supporting documents stamped with the official banking seal. Banking documents must include the investor's name, account opening number, bank card number, and bank card usage status;
(D) If the investor is a one-stop account holder, the information in item (2) (3) must be replaced with a photo taken with a handheld ID card. Legible
立即下载 (E) Application Form for Resetting Online Trading Password ( Download Now )

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.
Processing time: within three working days after receiving the customer's mailing information, and notify the investor as soon as possible after the completion of the processing.

(4) How to change the password
After using the login password to log in to the account, click "Security Center"-login password or transaction password-modify, and follow the instructions on the page.

Online Trading> Fund Trading

(1) Subscription and subscription

Click "Fund Products"; or click "My Assets"-I want to buy, follow the instructions on the page

(2) Redemption, conversion, modification of dividend distribution methods, transfer of custody

Click "My Assets" and follow the instructions on the page.

(3) Fund investment

① If Dingtou already holds the product, click "My Assets"-Dingtou and follow the instructions on the page.

If the fixed investment does not hold the product, click "Fund Fixed Investment" and follow the instructions on the page.

You can also click on "Combined Fixed Investment" and "Balance Finance" to make various types of fixed investment.

② Inquiry about historical fixed investment

Click "My Schedule"

(4) Fund cancellation order

The purchase and redemption applications submitted on the same day can be cancelled before 15:00 on the trading day. Click "Transaction History" and follow the instructions on the page

在募集期,认购的产品不可以撤单。 Note: During the solicitation period, the products ordered cannot be cancelled.


Online Trading> Fund Information Modification

Including: mailing address, postal code, statement, email, mobile phone number, education, office phone, occupation, residential phone, annual income, fax number.

Click "Account Management"-modify the information and follow the instructions on the page

Online Trading> Important Information Modification

If the online direct investor certificate number is changed, the type of certificate or the name is changed, the company shall be informed in time and the following application materials shall be provided:

① A photocopy of the account opening certificate, which should be true and valid. The photocopy can clearly see the validity period of the certificate and sign it.

②Public security organs or other competent authorities (such as troops) issue relevant stamped certification documents

③ Bank business receipts or certification documents stamped with the official banking seal. The bank certification documents must include the investor name, account opening certificate number, bank card number, etc

④Provide a photo with a handheld ID card, and ask for one photo on both the front and back of the ID card. The investor's image and the front and back of the ID can be clearly distinguished

点击下载 ) ⑤ Application Form for Online Direct Change of Important Information ( click to download )

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.

Processing time: within three working days after receiving the customer's mailing information, and notify the investor as soon as possible after the completion of the processing.


Online Transaction> Bank Card Modification

(1) Add, delete, and modify bank card account opening banks

Click "Bank Card Management" and follow the instructions on the page

(2) Replace the bank card

1. Relevant regulations for card replacement-① Our company only exchanges cards for the cases where the original card is really unusable due to degaussing, damage, loss, and wrongful cancellation, and can only be replaced with a bank card from the same bank; The card must fully obtain the customer's identity information as required, and carefully check the authenticity; ③ The application can only be processed after the information is complete and correct.


2. Self-help change bank card specific operation flow: log in online transaction with login password, click "bank card management", select the bank card to be changed for replacement (before changing the card, you need to cancel the fixed investment agreement set by this card), and press the page Prompt to submit the corresponding electronic version of the information. After the bank card is successfully changed, the investor activates the new card in the "Bank Card Management", and normal transactions can only take place after activation.


3. The direct sales center cannot change the bank card UnionPay channel and offline channels (such as Tonglian Agricultural Bank, Yibao Post Store, etc.) cannot change the bank card through the self-service system. Investors need to handle the above business through the counter. 1) Application form for direct account rebate account ( click to download ) (2) A copy of the account opening certificate, which requires the copy of the certificate to clearly see the validity period of the certificate (the second-generation ID card needs to provide front and back copies) To ensure the validity of the certificate, and sign (3) a copy of the new bank card and (4) a bank certification document, which can be the original report of the lost business or the certification document stamped with the bank business seal. The bank certification documents should indicate that the new card and the old card are held by the investor himself. Tips: The new card and the original card holder must have the same name, same certificate number, ensure the same identity, and be the same bank. Our company does not handle cross-bank card exchange business for the time being. It is only limited to replacing with the bank card of the same bank. If the original bank card is an ICBC card, the bank card to be replaced must also be an ICBC card, and cannot be replaced with another bank card.


4. Attention Investors who need to change the bank card in the direct sales center cannot fax the relevant information to our company by fax to handle the card exchange business. Please send relevant information to the customer service mailbox (service customer mailbox: service@livelocity.org). After our initial review is correct, we will mail the application form and identification information to: Tianjin, No. 59, Machang Road, Hexi District, Tianjin Customer Service Department, 16th Floor, Building A, International Economic and Trade Center, Tel: 95046, Postcode: 300203. The processing time is within three working days after receiving the customer's mailing materials, and the investor will be notified as soon as possible after the completion of the processing.

Online Trading> Account Operation Inquiry

Click "My Assets" and follow the instructions on the page.

Online Trading> Statement Check

Click "My Assets" and follow the instructions on the page.

Online Trading> Account Income and Dividend Inquiry

Click on "My Revenue"

Online Transaction> Refund Issues for Directly Disconnected Payment Channels

(1) Applicable object: Only as a direct selling individual investor, fill out and use the bank card repayment business of the direct selling system payment institution that has been offline.

(2) Whether the customer can fax the required information to our company for this business-no. However, you can send the relevant information to the customer service mailbox before sending, and we will help you with the preliminary review. The customer service email is service@livelocity.org.

(3) Documents required to handle this business ① A photocopy of the account opening certificate, which requires the photocopy of the certificate to clearly see the validity period of the certificate (the second-generation ID card needs to provide a front and back copy) and ensure the validity of the certificate ② A copy of the new bank card ③ The original card's cancellation card and the new card certificate (the bank certificate must clearly see the bank's business chapter, the new card card number, and the customer's name consistent with the original card) ④ this form , That is, the " Application Form for Accounts for Rebate Funds for Direct Sales Customers ". (After clicking, you can download this form.) Please mail the complete and correct information to: 16th Floor, Block A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203 Processing time: within five working days after receiving the customer's mailing information, and notify the investor as soon as possible after the completion of the processing.

Direct Sales Center> Form Download

I. Individual investor business form


1Open-end Fund Account Opening Business Application Form (Personal Version) .pdf

2 Open-end Fund Business Power of Attorney (Personal Version) .pdf

3Open-end fund client risk tolerance test questionnaire (personal version) .pdf

4Open-end Fund Account Information Change or Cancellation Business Application Form (Personal Version) .pdf

5Open-end fund subscription application, redemption, and withdrawal order application form (personal version) .pdf

6Open-end Fund Conversion, Sub-Custody, and Change of Dividend Method Business Application Form (Personal Version) .pdf

7General investor risk notification and confirmation letter.pdf

8Professional investor risk notification and confirmation letter.pdf

9Entitlement Business Application Form.pdf

10 Tianhong Fund Non-Transaction Transfer Application Form.pdf

11Application Form for Online Direct Change of Important Information.pdf

12Online Direct Customer Fund Account Cancellation Application Form.pdf

13Non-U.S. Taxpayer Statement.pdf

14Hong Kong Mutual Recognition Fund Fund Unit Registration and Nominal Holding Arrangement Agreement.pdf

15Application Form for Account of Funds Rebate for Direct Sales Customers.pdf

16 Tax Resident Status Declaration Document (Personal Version) .pdf

17 Risk Mismatch Warning and Investor Confirmation.pdf

18Application and Confirmation for Conversion of General Investors into Professional Investors.pdf

19Professional investor application and confirmation for ordinary investors.pdf

20Information Letter on Collection and Use of Personal Information.pdf

21Online Direct Customer Login Account Cancellation Application Form.pdf


Affirmed:

(1) For individual investors to handle over-the-counter direct sales, the investors or their agents must go to the direct sales center in person.

(2) The direct sales form you obtained is only applicable to various types of direct sales business operations of open-end funds in the investment and wealth management centers of Tianhong Fund Management Co., Ltd. The use of direct sales forms for other purposes will be considered invalid. Will not bear any legal responsibility.


Second, the institutional investor business form


1Open-end Fund Account Opening Business Application Form (Ordinary Institution Edition) .pdf

2Open-end Fund Account Opening Business Application Form (Product Version) .pdf

3Open-end fund business seal card (for institutional investors only) .pdf

4Open-end Fund Business Power of Attorney (Institutional Version) .pdf

5Open-end fund client risk tolerance test questionnaire (institutional version) .pdf

6Investor Fax Entrustment Service Agreement (for Institutional Investors Only) .pdf

7 Open-end Fund Subscription, Redemption, and Withdrawal Business Application Form (Institutional Version) .pdf

8Open-end Fund Conversion, Sub-Custody, and Change of Dividend Method Business Application Form (Institutional Version) .pdf

9Open-end Fund Account Information Change or Cancellation Business Application Form (Institutional Version) .pdf

10 Ordinary investor risk notification and confirmation letter.pdf

11Professional investor risk notification and confirmation letter.pdf

12 Institutional Account Tax Resident Status Filling Instructions.pdf

13 Application form for confirmation of business rights.pdf

14 Tianhong Fund Non-Transaction Transfer Application Form.pdf

15Non-U.S. Taxpayer Statement.pdf

16Hong Kong Mutual Recognition Fund Fund Unit Registration and Nominal Holding Arrangement Agreement.pdf

17Tianhong Fund Management Co., Ltd.-Notification of Increased Business Reform Notice to Clients.pdf

18 Tax Residency Declaration Document (Institutional Version) .pdf

19 Risk Mismatch Warning and Investor Confirmation.pdf

20Application and Confirmation for Conversion of General Investors into Professional Investors.pdf

21Applications and confirmations for professional investors to be converted into ordinary investors.pdf

22Registration Form for Non-Natural Customer Benefits Owners (Institution) .pdf

23Non-natural person customer beneficiary owner information registration form (funds) .pdf

24Non-natural person customer beneficiary owner information registration form (trust) .pdf


Affirmed:

(1) For individual investors to handle over-the-counter direct sales, the investors or their agents must go to the direct sales center in person.

(2) The direct sales form you obtained is only applicable to various types of direct sales business operations of open-end funds in the investment and wealth management centers of Tianhong Fund Management Co., Ltd. The use of direct sales forms for other purposes will be considered invalid. Will not bear any legal responsibility.

Direct Sales Center> Institutional Direct Sales Account Opening Process

Information the customer needs to provide

1.Information for institutional investors

》 Please refer to " Institutional Customer Business Operation Guide "


2.Information that individual investors need to provide

》 Please refer to the Personal Customer Business Operation Guide


Application for account opening

1. Institutional investors can first fax the information to Tianhong Fund Direct Sales Center, fax number: 022-83865564 / 58777280, and then be sure to send the original information to the direct sales center.
2. Individual investors must bring the above information to the Tianhong Fund direct sales counter for handling.


Transaction acceptance

The direct sales center will accept the application after verifying that it is correct. On the T + 1 day, the registration institution confirms the account opening application, and the investor checks the confirmation result from the T + 2 day.


Direct sales center> Institutional direct sales transaction process

Information the customer needs to provide

1.Information for institutional investors

》; A. Provide " Open-end Fund Recognition: Application Form for Purchase and Redemption (Institutional Version) " stamped with the reserved seal and signature of the operator ;

B. Provide a copy of the front and back of the valid identity certificate of the person in charge with the official seal of the unit.

2.Information that individual investors need to provide

》; A. Provide a completed " Application Form for Subscription, Redemption and Cancellation of Open-end Funds (Personal Version) ";

B. Present the original of the valid identity certificate and provide a copy of the certificate that can clearly see the validity period of the certificate, and ensure the validity of the certificate;

C. If you entrust others to handle, you need to provide the original valid identity certificate of the agent and provide a copy of the certificate that can clearly see the validity period of the certificate, and ensure the validity of the certificate.


Deal Application Channel

1. Institutional investors can fax the information to the Tianhong Fund Direct Sales Center, fax number: 022-83865564 / 58777280, and then be sure to send the original information to the direct sales center;

2. Individual investors must bring relevant information to the Tianhong Fund direct sales counter to handle it.


Tianhong Fund Preferred Direct Account


account name Tianhong Fund Management Co., Ltd.
Bank Account 0302 0112 2930 0234 825
Bank account Industrial and Commercial Bank of China Tianjin Xikang Road Sub-branch
Large payment line number 102110000156



Direct Sales Center> Contact

Beijing direct sales counter

Address: 20th Floor, Block A, Yuetan Building, No. 2 Yuetan North Street, Xicheng District, Beijing

Phone: 010-83571789

Fax: 010-83571800

Postcode: 100045



Tianjin direct sales counter

Address: 16th Floor, Customer Service Department, Direct Sales Center, Building A, International Economic and Trade Center, No. 59, Machang Road, Hexi District, Tianjin

Phone: 022-83865560

Fax: 022-83865564 / 58777280

Postcode: 300203


Yu'ebao> Yu'ebao FAQ


1. What is the relationship between Alipay's Yu'ebao and Tianhong Yu'ebao Monetary Fund?

Yu'ebao is an account wealth management service provided by Alipay for real-name authentication customers. At present, Yu'ebao's partners include our Tianhong Fund Company. We provide Yuebao with a currency fund with the same name. The customer transferred the funds of Yu'ebao, that is, he purchased the Yu'ebao currency fund and enjoyed the investment income of the Yu'ebao currency fund.


2. How is the income of Yu'e Bao Money Fund calculated?

The Yu'ebao Currency Fund will publish a daily income of 10,000 copies. Each piece of Yu'ebao Monetary Fund = 1 yuan. If the income of Yu'ebao Monetary Fund is 1.1907 yuan per 10,000 today, that means that for every 10,000 yuan of your Yu'ebao Monetary Fund, you can get 1.1907 yuan. You can check the historical income of this product by using the products under this website-Yu'ebao Currency Fund-Net worth performance.


3. What are the risks of Yu'E Bao Money Fund? Will it lose money?

Yu'ebao Fund is a currency fund that mainly invests in bank deposits and bonds with fixed coupons. The risk level is low. Historically, similar products in the domestic market have not experienced annual losses.


4. What is the seven-day annualized rate of return?

The seven-day annualized rate of return is the average value of the monetary fund's latest 7-day conversion into a calculated value after one year, which is equivalent to the annual interest rate stated in bank deposits. This data is a reference value and is for investors' reference only. For example, if you see the number is 3.4840%, it means that according to the income level of the last 7 days, if you hold Yu'ebao for one year, the annualized rate of return is about this level. For your reference, if you want Calculate the actual daily income of the account. Please also pay attention to the "revenue per 10,000 copies" indicator.


5. What is 10,000 copies of revenue?

The million-percent income refers to a piece of data that averages the daily operating income of the money fund to each share, and then measures and compares it with 10,000 copies as the standard. It is the actual income that is included in the investor account every day. For example, if you purchase a RMB 20,000 Yu'e Bao Monetary Fund and the daily income is RMB 1.1907 per 10,000 shares, then your actual income for the day will be 2 * 1.1907 = 2.3814 RMB.


6. What is the minimum investment amount of Yu'e Bao Monetary Fund?

The minimum investment amount of Yu'e Bao Monetary Fund is 1 yuan, and the additional minimum amount can be an integral multiple of 1 yuan.


7. Does Yu'e Bao Currency Fund have transaction fees?

There is no transaction fee for Yu'e Bao Money Fund.

         

8. When did the funds transferred to Yu'ebao start to gain?

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9. Can Yu'ebao be transferred out at any time?

Funds transferred from Alipay to Yu'ebao can be transferred at any time. The transferred funds reach the balance of the Alipay account in real time. Real-time transfer or consumption does not enjoy the same day (0: 00-24: 00) income.


10. Yu'e Bao Non-Transaction Transfer

The first step is to identify customers

For customers to transfer non-trading Yu'ebao, they need to scan and send the following information to Tianhong Fund's customer service mailbox (service@livelocity.org), waiting for the preliminary review of Tianhong Fund. The required submissions include:

(1) Two-sided photocopy of the heir's ID card;

(2) Copy of death certificate;

(3) A photocopy of the household registration certificate; (including the homepage + homepage of the permanent resident registration card holder + the page of the successor + the page of the inherited) Please prove the kinship between the heir and the heir

After the preliminary verification of the customer information, Tianhong Fund's customer service will query the Yuebao information for the customer and issue an asset certificate for it to issue a notary certificate.

The second step is to collect and review the transfer information

The client holds the asset certificate issued by Tianhong Fund to open a fair letter to the notary office, and the heir is required to open a Yu'ebao account. After the above work is completed, the customer is requested to scan the following information and send it to the Tianhong Fund customer service mailbox.

(1) Will and notarization certificate / property distribution agreement and its fairness certificate / court judgment (the asset certificate issued by Tianhong Fund can be used to issue a notary certificate, and the notary certificate is issued in accordance with the Tianhong Fund Non-Transaction Transfer Application Form and Specify in the notary who will receive the fund shares in a unified manner;)

(2) Screenshot of Heir's Alipay account (make sure the Yu'E Bao service has been activated) Screenshot to sign the name of the heir

(3) Fill in the "Application Form for Non-Transaction Transfer of Tianhong Fund Management Co., Ltd.";

(4) "Explanation on the management of Yu'e Bao shares". If there are minors in the heirs, please fill in this information. If not, you do not need to fill it out.

The third step is to send information

The customer filled in the information correctly and passed the audit of Tianhong Fund's legal department. After the review, the customer service center will notify the customer to mail the following information to Tianhong Fund.

Information includes:

(1) Wills and notarizations / property distribution agreement and its fairness / court judgment (original post);

(2) Two-sided photocopy of the heir's ID card;

(3) Copy of death certificate;

(4) A photocopy of the heir's account; (Homepage + Home Resident Registration Cardholder's Homepage + Heirs 'Page + Heirs' Page) Please prove the kinship between the heirs and heir

(5) Heir Alipay account (ensure that Yu'ebao service has been opened) requires the customer to provide a print version of the account screenshot and sign the name of the heir

(6) "Tianhong Fund Management Co., Ltd. Non-Transaction Transfer Application Form"; fill in the name and personal information and signature, and leave the fund share in triplicate

(7) Submit other materials deemed necessary by Tianhong Fund

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203.

Processing time: It is expected to process within 15 working days after receiving the mailing information from the customer, and notify the investor as soon as possible after the completion of the processing.



11.How to handle Yuebao account cancellation business?

The first step is to identify customers

The customer needs to scan and send the following materials to the Tianhong Fund customer service mailbox (service@livelocity.org) for the balance account cancellation business, and wait for the preliminary review of Tianhong Fund.

The required submissions include:

① A photocopy of the valid account opening certificate, which requires a clear display of the validity period of the certificate (the second-generation ID card must provide a copy of the front and back), and a signature to ensure the validity of the certificate;

② The investor holds a completed Application Form for Online Direct Customer Fund Account Cancellation and takes a photo (requires that the investor's own influence and forms are clear and legible);

③ Fill out the "Application Form for Online Account Sales Fund Account Cancellation";

④ Submit other materials deemed necessary by Tianhong Fund

Step two, send information

The customer filled in the information correctly and passed the audit of Tianhong Fund's legal department. After the review, the customer service center will notify the customer to mail the following information to Tianhong Fund.

Information includes:

① A photocopy of the valid account opening certificate, which requires a clear display of the validity period of the certificate (the second-generation ID card must provide a copy of the front and back), and a signature to ensure the validity of the certificate;

② The investor is holding a completed Application Form for Online Direct Customer Fund Account Cancellation.

③ Fill out the "Application Form for Online Account Sales Fund Account Cancellation";

④ Submit other materials deemed necessary by Tianhong Fund

Please mail the application form together with your identification information to: 16th Floor, Building A, Tianjin International Economic and Trade Center, 59 Racecourse Road, Hexi District, Tianjin, 300203. Processing time: It is expected to process within 15 working days after receiving the mailing information from the customer, and notify the investor as soon as possible after the completion of the processing.


APP FAQ> Tianhong Fund APP

   product description

天弘基金 APP” 是由天弘基金移动团队全力打造的一款专注于移动端理财投资天弘基金官方平台,提供基金交易、管理、查询等基础功能,而且无缝整合余额宝作为投资基础账户,提供多种增值功能,轻松满足投资者全方位理财需求。 " Tianhong Fund APP" is an official platform of Tianhong Fund which is dedicated to mobile wealth management and investment by Tianhong Fund mobile team. It provides basic functions such as fund trading, management, and query, and seamlessly integrates Yu'ebao as the investment foundation. Accounts provide a variety of value-added functions to easily meet investors' all-round financial management needs.


two,     register log in

1.      天弘基金 APP” 目前支持支付宝授权登录和手机注册用户登录。 Login: " Tianhong Fund APP" currently supports Alipay authorized login and mobile registered user login.

2.      天弘基金 APP” 支持手机注册,但为了体验更完整的服务,建议您使用支付宝一键登录。 Registration: " Tianhong Fund APP" supports mobile phone registration, but in order to experience more complete services, it is recommended that you use Alipay one-click login.

3.      Identity verification: According to the law, individuals who conduct fund transactions need to verify their identity, and they need to fill in your own ID number, bank card number, and bank registration mobile phone number. Tianhong Fund is only used to verify your personal identity with the bank and will not be used for other purposes.

If the user has previously opened an account with Tianhong Fund, the account number of the bank account can be filled in during identity verification, or a card from another bank can be used. Cannot use other cards from the same bank as the opened bank card

Only after completing identity verification can fund transactions be performed in Tianhong Fund.

three,   Hong wallet

APP 中弘钱包作为投资的基础账户,在基金交易代替银行卡买入或赎回基金,让您的资产时刻享受收益。 Tianhong Fund APP Zhonghong Wallet is used as the basic account for investment. Funds are used instead of bank cards to buy or redeem funds in fund transactions, so that your assets can always enjoy returns.

1.      Enjoy cargo base income

Ø    A 货币基金( 001386 ),享受货币基金收益。 Docking with Tianhong Hongyunbao A Money Fund ( 001386 ) and enjoying the money fund income.

随存随用 2. Save and use

Ø    10 秒到账。 Buy a penny, access for free, and fast cash in 10 seconds. Fast cash withdrawal service is not a statutory obligation. Given existing conditions, it can be suspended according to agreement. Advances to Everbright Bank.

折购基 3.0 % off purchase base

金币抵扣 0 折购基、认购、申购、定投使用弘钱包更省钱。 ØGold coins are deducted for 0 % off purchase bases, subscriptions, subscriptions, and fixed investment to save money by using Hong Wallet.

赎回福利 4. Redemption of benefits

非货币基金,赎回到弘钱包比赎回到银行卡,多享受一天货币基金收益。 Ø For non-monetary funds, redemption to Hong Wallet will enjoy one day more money fund returns than redemption to bank cards.

支持一键购 5. Support one-click purchase

一键完成: 1 、银行卡存入弘钱包; 2 、弘钱包使用金币抵扣, 0 折购基。 Ø One-click completion: 1. Deposit the bank card into Hong Wallet; 2. Hong Wallet will be deducted with gold coins, 0 % off the purchase base.


 

four,     Bank Card Binding and Unbinding

用户登录成功进行基金交易时需绑定银行卡,必须保证手机号与银行预留手机号码一致,实名认证个人信息和绑定银行卡的开户人信息保持一致。 1. The user needs to bind the bank card when successfully logging in to conduct fund transactions. It must ensure that the mobile phone number is consistent with the bank's reserved mobile phone number, and the real-name authenticated personal information and the bank account holder information are consistent.

为什么无法绑定银行卡: 2. Why can't I bind my bank card:

It is recommended to check whether the bank card is owned and valid by you. Confirm that the bank card is a debit card instead of a credit card. If you need to verify the mobile phone number, please confirm that the mobile phone number has been reserved at the bank counter, and confirm that the bank express payment agreement has been signed and the amount is normal. .

3. For the supported bank cards and limits, please refer to the specific display on the Tianhong Fund APP bank card page.

Five, buy

起始金额: 1. Starting amount:

Each fund has a corresponding starting amount, and you cannot buy below the starting amount.

买入: 2. Buy:

Ø    天弘基金 ”APP Open the " Tianhong Fund " APP ;

Ø    购买 Find the fund product you want to buy and click " Buy " ;

Ø    买入 Enter the amount you want to buy, not lower than the starting amount, and click " Buy " ;

Ø    确定 完成购买。 Enter the transaction password and click " OK " to complete the purchase.

忘记交易密码: 3. Forgot the transaction password:

—— 账户安全,点击交易密码,点击忘记原密码,输入已绑定银行卡的卡号、该卡的银行预留手机号,点击下一步,输入收到的短信验证码,确定后输入新交易密码,点击确定完成修改。 Click My-Settings - Account security, click Transaction password, click Forgot original password, enter the card number of the bound bank card, the bank's reserved mobile phone number, click Next, and enter the received SMS verification code Enter the new transaction password after confirmation, and click OK to complete the modification.

买入费用: 4. Buying fees:

=( 买入金额 /(1+ 买入费率 ))* 买入费率。 Buying fee = ( buying amount / (1 + buying rate )) * buying rate. For the rates, please refer to the rate tips on the details page of each fund.

交易失败的原因 5. Reasons for transaction failure

There may be several reasons: insufficient balance, incorrect transaction password, or poor network communication. If you encounter the above problems, you can contact customer service.

支付成功后未在资产显示 6. Not shown on assets after successful payment

The fund's trading on the day needs to be recognized in assets after confirming its shares. If the subscription is for a fund type that is not confirmed in real time, it may not be confirmed immediately and reflected in the assets. The confirmation time of each fund is different, you can call Tianhong Fund customer service to check the transaction status.

 

six,      income

Calculation of time to earnings

(T指工作日,超过T日15:00时的交易作为T+1日的申请),遇节假日顺延。 Funds purchased will be counted from the confirmation date (T refers to the working day, transactions exceeding 15:00 on the T day as an application on the T + 1 day) will be postponed in case of holidays.

T+1 确认的基金为例) Example: The confirmation time of each fund is different ( T + 1 confirmed fund as an example)

Buy time

Start calculating earnings

View earnings




Monday 15:00 to Tuesday 15:00

on Wednesday

Thursday

Tuesday 15:00 to Wednesday 15:00

Thursday

Friday

Wednesday 15:00 to Thursday 15:00

Friday

Next Monday

Thursday 15:00 to Friday 15:00

Next Monday

next Tuesday

Friday 15:00 to next Monday 15:00

next Tuesday

Next Wednesday

2. Trading and working days

Trading day: The normal trading day of Shanghai Securities and Shenzhen Stock Exchange is based on the closing time of 15 o'clock on the stock market. The day before 15 o'clock is the day, and the next trading day after 15 o'clock, weekends and holidays are not trading days.

Working days: Working days for fund companies to handle fund purchases and withdrawals for investors. Expressed by T. (Trading day ≥ working day)

T + n: nth working day from T days (excluding T days)

3. Latest income The latest income is the market value of the fund unit confirmed yesterday-the market value of the fund unit confirmed the previous day + the income recognized on the T-1 day-the cost recognized on the T-1 day


 

Seven,      Sell

弘钱包(弘运宝 A )赎回:今日页面 - 弘钱包 - 取出 1. Hong Wallet (Hongyunbao A ) Redemption: Today Page - Hong Wallet - Take Out

基金赎回:今日页面 - 基金 - 点击要赎回的基金产品 - 卖出 2. Fund Redemption: Today Page - Fund - Click on the fund product to be redeemed - Sell

智投宝赎回:今日页面 - 智投宝 - 点击要赎回的基金产品 - 卖出 3.Zhitobao Redemption: Today Page - Zhitobao - Click on the fund product to be redeemed - Sell

通过代销平台申购的基金需要到原申购渠道进行赎回,天弘基金 APP 不提供该类基金的赎回功能。 4. Funds purchased through the agency sales platform need to be redeemed from the original purchase channel. The Tianhong Fund APP does not provide the redemption function for this type of fund.


1. Starting copies:
Minimum number of shares sold per fund product

Ø    Partial selling: The number of shares sold cannot be lower than the minimum number of products sold; if the number of shares held in the account at the time of selling is lower than the minimum number of products sold, all must be sold; If the number of shares held is lower than the minimum number of shares sold, all of them must be sold.

Ø    APP 中关于巨额赎回默认处理方式为顺延。 Huge Redemption: At present , the default processing method for huge redemption in the Tianhong Fund APP is postponement.
2. Available shares:

   Available shares refer to fund shares that have been confirmed by the registration agency and can be used for redemption and conversion. Available shares do not include unrecognized shares, frozen shares, unredeemable shares due to being in a closed period, etc.
For example, if you buy EasyBao 300 before 3 pm on Monday and confirm the share on Tuesday, the share can be used for redemption on Wednesday.

卖出: 3. Sell:

Ø    天弘基金 ”APP Open the " Tianhong Fund " APP ;

Ø    基金理财 ),点击 卖出 Find the fund product you want to sell ( " Fund Management " on the asset page ) and click " Sell " ;

Ø    卖出 Enter the number of copies you want to sell, not less than the initial number of copies or all sold, and click " Sell " ;

Ø    Enter the transaction password to complete the sell

4. When is the sale amount transferred out:

Monetary funds are generally received within 1-2 working days after redemption, and non-monetary funds are generally received within 3 to 7 working days. Redemption applications are submitted on T day T + 3 days from the Tianhong Fund custody account. Transfer to investor account within 7 working days. (China and Hong Kong Funds generally arrive within 5-10 working days after redemption.)

卖出费用: 5. Selling costs:

= 卖出金额 * 卖出费率。 Selling Cost = Selling Amount * Selling Rate. For the rates, please refer to the fund details page of each fund product.

基金卖出后,资金未到账 6. Funds are not credited after the fund is sold

If the investor chooses to sell the fund and the funds do not arrive within the normal time indicated on the page, he can contact customer service for consultation.


Eight,      assets

1. Total assets:

"Today"-"Total Assets" position display values include: [Yuebao + Hong Wallet (Hongyunbao A) + funds (including family finance) + Zhitoubao] total assets (both assets in direct sales channels and consignment channels include )

2. Accumulated income

Cumulative income is the cumulative value of daily returns generated by historically purchased fund products after the successful initial purchase.

3. Latest income

The latest income is the income generated by the fund products currently held yesterday, including the fund's net value update, gains from share changes, and commissions from purchases / redemptions. There are no commissions on non-trading days.

4.Update time

Fund assets and income are updated from 9:00 to 10:00 every day.

Some funds ’assets and income are updated from 13:00 to 14:00 every day. Please wait patiently. as follows:

Tianhong Tongli Grading Bond (164210)

Tianhong Tianli Graded Bonds (164206)

Celestica Bonds LOF (164208)

Tianhong Culture Emerging Industry (164205)

5. To be confirmed

T+1 /T+2 日确认 ,并计入资产。 Fund transaction shares are recognized on T + 1 day / T + 2 day and are included in assets. The amount just completed without confirmation is the amount to be confirmed.


Nine, transaction records

Click "My"-"Transaction History" in turn, please check according to the specific investment fund .


 

ten,      Customer service help

1. Customer service hours: 9: 00-17: 30 on weekdays.

2. Voice path: Voice navigation first-level menu, press "3" for "Mobile APP financial consultation".

3. Customer service advice attention issues:

The customer service system does not support order number query. It must follow the existing customer service process. The user provides an ID number, and the customer service representative checks: name, phone number, address, first transaction details, and sales agency. status.

4. Why can't the customer service call?

Patience may be required when there are many incoming lines. You can also try to call customers at the end of the stock market trading, that is, 15: 00-17: 30 on weekdays, and there may be fewer people waiting.


Special Account Finance> Special Account Finance Frequently Asked Questions

1. What is a specific customer asset management business?

The specific client asset management business of a gold management company means that the fund management company raises funds from a specific client or accepts the property of a specific client as an asset manager.

The custodian institution acts as the asset custodian, and uses the entrusted property to invest for the benefit of the asset trustor. There are two forms that can take:

(1) To handle specific asset management business for a single client;

(2) To handle specific asset management business for specific multiple clients.


2. What is the investment scope of the special account business?

(1) Stocks, bonds, funds, deposits, central bank bills, non-financial corporate debt financing instruments, asset-backed securities, commodity futures and other financial derivatives;

(2) Equity, debt and other property rights that have not been transferred through the stock exchange;

(3) Other assets approved by the China Securities Regulatory Commission.



3. What is the minimum commission size?

(1) If a single client handles specific asset management business, the initial assets entrusted by the client shall not be less than 30 million yuan.

(2) If multiple customers handle specific asset management business, the initial entrusted assets of a single customer shall not be less than 1 million yuan (excluding subscription fees), and the total initial assets entrusted by the customer shall not be less than 30 million yuan, but shall not exceed 5 billion yuan.


4. What are the business characteristics of special account financing?

(1) After the special account is set up for record, it is convenient and quick.

(2) The investment scope is broad and flexible, and investment restrictions have been completely removed.

(3) The income distribution of special accounts is performed in accordance with the fund, and no withholding tax is required.

(4) The account is independent of the property, and the property is safe and secure.

(5) The number of clients is open, and the number of clients with an investment of more than 3 million yuan is not limited by the number of 200 people.

(6) Flexible entry and exit, one-to-one special accounts and one-to-many special accounts for cash management can be entered and exited at any time; the other one-to-many is open every three months; transfers can be made through the exchange platform.


5. What reporting services can fund companies provide?

Fund companies need to provide relevant investment reports to their clients according to the contract of the asset management contract. details as follows:

(1) For the annual report, the fund management company shall submit the annual investment report of the entrusted property to the asset trustee in accordance with the agreement in the asset management contract.

(2) For quarterly reports, the fund management company shall submit quarterly reports of the entrusted property to the asset trustees in accordance with the terms of the asset management contract.

(3) For the interim report, the fund management company shall, in accordance with the asset management contract, submit an interim report to the asset trustee when major events specified in the asset management contract occur.